Epic Help and Support

Virtual Optimization Training with Nuance(Virtual DUET). Call (866) 266-3240 to arrange 20-30 minute, one-on-one virtual optimization/training on:

  • In Basket Optimization
  • Preference Lists and Panels
  • Smart Sets and Order Sets
  • In Basket Optimization
  • Clinical Review
  • Note Writing
  • Customizing Your Workspace
  • And more…

Epic and Dragon Hotline. For immediate answers to Epic and Dragon how-to questions, 24/7, call (866) 266-3240.

Personalization Lab. To enroll in a Personalization Lab, which includes WebEx training on Dragon,  email the MGH eCare Training Team at MGHeCareTraining@partners.org.

Host a Trainer. MGH Partners eCare Team members will come to a clinician’s location to answer questions and provide at-the-elbow clinical support. These can be group sessions or one-on-one. To request a Host a Trainer session, click here to fill out a request form

Dragon Training

New to Dragon, the voice recognition software? We’ll train you. Seasoned user? Try our advanced one-on-one skills training. Email MGHDragonTraining@partners.org to set up an appointment.